Questions and answers

No. You can book directly with us without a referral. Some health funds or insurers have their own rules, so check with yours.

Book online in about two minutes: answer four quick questions, choose a physiotherapist and a time, then pay a $30 deposit or the full fee. Or call reception on (02) 5550 0123 and they will book it for you.

Yes. When you book online you can pick Maya, Daniel or Priya, or choose no preference, and you will only see times that physiotherapist is free. Reception can also book your preferred physiotherapist by phone.

Yes. It is a free 10-minute call by phone or video to talk through what is going on and whether physiotherapy is the right next step. It is not a treatment appointment, and there is nothing to pay.

After you book online you will get an email with an .ics calendar file you can add to your own calendar.

Call reception on (02) 5550 0123 to confirm, as our hours on public holidays can vary.

Answer four quick questions and we suggest the right appointment. Then choose a physiotherapist and a time, enter your details, and pay a deposit or the full fee. You get a confirmation email with a calendar file and a private link to manage your booking.

Yes. Choose the work injury or accident claim assessment, a 60-minute initial assessment in a specialist slot. Reception phones you to verify your claim details before the visit.

The four-question quiz on the booking page suggests one: an initial assessment, an extended evaluation, a follow-up, a claim assessment, or the free discovery call. It is a guide to which appointment fits, not a diagnosis.

Loose, comfortable clothing that lets us see and move the area being treated. Shorts and a singlet work well for most visits.

Your health-fund card if you want to claim on the spot, and any scans or reports you already have. Bring your running shoes if your problem involves running.

A physiotherapist spends 60 minutes with you. We talk through what is going on, assess how you move, and give you your first treatment and a written plan.

Wear comfortable clothing that lets us see and move the area. Bring your health-fund card if you want to claim, and any scans or reports you have.

Yes. A companion is welcome in the waiting area, and they can join the conversation about your plan if you would like. We treat adults only, so if the companion is a child, please call reception first.

We do not do imaging at the clinic. Bring any scans or reports you already have, and we will review them with you.

Monday to Friday, 8:00 am to 6:00 pm. Saturday, 9:00 am to 1:00 pm. We are closed on Sundays.

Yes, that is the point of the plan. If an exercise is not working, tell us at your next session and we will adjust it.

If you give a mobile number when you book, an SMS reminder is scheduled for 24 hours before your visit. You can preview the message in the message preview after you book.

A short pre-visit form linked from your confirmation email. It tells your physiotherapist what you want to get back to, so your first appointment can start there.

An initial assessment is 60 minutes and a follow-up is 30 minutes. The free discovery call is a 10-minute call.

We can claim on the spot with most major health funds, but each fund has its own cover rules. Bring your membership card to your appointment.

We accept card and cash. If your health fund covers part of the fee, we can claim that on the spot with your membership card.

A $30 deposit holds your time when you book a paid appointment online. You pay the rest at the clinic. Free appointments need no deposit.

Yes. When you book online you can pay the full fee instead of the $30 deposit, and then there is nothing more to pay at the clinic.

Yes. Online payment runs in test mode: only Stripe test cards work and no money moves, so use a test card such as 4242 4242 4242 4242.

It depends on the problem. We agree a plan with you at the end of your first appointment, and review it as you progress. We cannot say in advance without assessing you.

We treat adults. For children, please call reception and we will help you find a suitable practitioner.

We cannot assess an injury through this website. A physiotherapist can assess you at an appointment. If you think it is an emergency, call 000.

Only the free discovery call can be done by phone or video. Treatment appointments are in person at the clinic.

We cannot say without assessing you. We agree a plan with you at the end of your first appointment and review it as you progress.

Yes. Your plan includes exercises you can do between visits, and we review them at your follow-ups.

The clinic is a short walk from Circular Quay station and the ferry wharves. Street and station car parks are nearby, and parking is not included in your fee.

Circular Quay has regular ferry, train and bus services. The clinic is a short walk from the main concourse.

Call reception on (02) 5550 0123 and we will try to fit you in. A very late arrival may mean your session is shortened or rebooked.

Use the private link in your confirmation email to cancel or reschedule. It is free up to 24 hours before your appointment and a $50 fee applies after that. Within 24 hours, please call reception on (02) 5550 0123.

We only use your details to manage your booking and reply to your messages. Please do not enter detailed health information on the website.

No. For your security the assistant cannot cancel, reschedule or look up appointments. Use the private link in your confirmation email, or call reception on (02) 5550 0123.

Online changes close 24 hours before your visit. Please call reception on (02) 5550 0123 and they will help. A $50 fee can apply to late changes.

Cancellations are free up to 24 hours before your appointment. A $50 fee applies if you cancel less than 24 hours before, or do not show. This matches the fees page.

If you are running late, call reception on (02) 5550 0123 and we will try to fit you in. A very late arrival may mean your session is shortened or rebooked.

We accept card and cash. We can claim on the spot with most major health funds, so bring your membership card. Any balance not covered by the claim is payable at the appointment.

We only use your details to manage your booking and reply to your messages. Please do not send health details through the website; discuss them with your physiotherapist at your visit.

The clinic has a step-free entrance and ground-floor treatment rooms. The waiting area is quiet. If you have an access need, call reception and we will help you plan your visit.

We treat adults only. If you are looking for a physiotherapist for a child, call reception on (02) 5550 0123 and we will help you find a suitable practitioner.